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Effective Communication (BDB109)    In-House Training


Without effective communication, battles are lost, relationships flounder and grievances fester.

This course will help you through the minefield of inter-personal communications and equip you for success in this delicate area.


Course Duration: 1 day


Target Audience:

Designed for learners who wish to develop their effectiveness in face-to-face communication and wish to practice techniques for inter-personal skills.



To help delegates eliminate misunderstandings and communicate more clearly.



  • Identify the impact of different behaviours.
  • List positive ways to deal with criticism.
  • Call upon learned techniques to manage feelings.
  • List and explain assertiveness skills.
  • State techniques for effectively saying “no”.


Course Benefits:

This flexible course helps participants to analyse and refine their approach to clear communication and improve their effectiveness both at home and in the work-place.


Course fee per delegate:

  • In-house courses: P.O.A
  • Maximum number of delegates 16.